Frequently Asked Questions
Everything you need to know about your electronics purchase.
What is the standard shipping time for hardware orders?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for urgent hardware needs.
Do you offer technical support for the products sold?
Yes, we provide complimentary basic technical support for all electronics purchased through our store. You can reach our specialists via the 'Contact Us' page for setup assistance.
What is your return policy for defective electronics?
We offer a 30-day return policy. If your hardware is defective or arrives damaged, we will provide a prepaid shipping label and offer a full refund or a direct replacement.
Are your products covered by a manufacturer warranty?
All electronics sold on Shopify Hardware Store are brand new and include the full manufacturer's warranty. Documentation for warranty claims is included inside the product packaging.
Do you offer bulk discounts for commercial projects?
Yes, we provide special pricing for volume orders and B2B clients. Please contact our sales team with your SKU list and quantities for a custom quote.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For larger hardware orders, we also offer financing options through Shop Pay Installments.